Terms of service

Terms of Service

By placing an order through this website, you agree to the following terms.

1. Product Availability

All items are subject to availability. Certain products may be offered in limited quantities, on a pre-order basis, or as made-to-order pieces. In such cases, fulfillment timelines may vary and will be confirmed after purchase where applicable.

2. Product Information

We make every effort to present product descriptions, colors, and images as accurately as possible. However, slight variations may occur due to screen settings, photography, fabric characteristics, or the nature of the production process.

3. Order Confirmation

Once an order is placed, you will receive an order confirmation. This does not guarantee immediate shipment. We reserve the right to review, confirm, or decline orders in cases including, but not limited to, item unavailability, pricing errors, or suspected fraud.

4. Pricing

All prices are listed in the stated currency on the website unless otherwise noted. Prices are subject to change without prior notice.

5. Shipping and Delivery

Shipping timelines vary depending on item type, destination, and availability. Estimated delivery times are provided as a guide only and are not guaranteed. SOTERO is not responsible for delays caused by couriers, customs, or circumstances beyond our control.

6. Returns and Exchanges

Returns and exchanges are subject to our stated policy. Ready-to-ship items may be eligible upon approval. Made-to-order, custom, pre-order, and limited-confirmed items are generally non-returnable unless faulty or incorrect.

7. Custom / Made-to-Order Items

For made-to-order or custom pieces, production begins based on confirmed purchase and, where relevant, measurement details. Such orders are considered final unless the item received is faulty or materially incorrect.

8. Intellectual Property

All content on this website, including images, text, graphics, branding, and design elements, remains the property of SOTERO unless otherwise stated. No content may be copied, reproduced, or used without prior written permission.

9. Contact

For any questions regarding your order, shipping, sizing, or these terms, please contact us directly via the contact information provided on the website.